:root{--bg:#0b0e12;--panel:#12161c;--panel-raised:#171c23;--border:#232a33;--border-soft:#1b2128;--text:#e8ecf1;--text-dim:#8a94a3;--text-faint:#565f6c;--accent-amber:#e8a33d;--accent-teal:#3ec9a7;--accent-red:#e2574c;--accent-blue:#6b93c9;--mono:ui-monospace,"SFMono-Regular","JetBrains Mono","Cascadia Code",Menlo,Consolas,monospace;--sans:-apple-system,BlinkMacSystemFont,"Segoe UI",Inter,Roboto,"Helvetica Neue",Arial,sans-serif}*{box-sizing:border-box}body,html{padding:0;margin:0;background:var(--bg);color:var(--text);font-family:var(--sans);-webkit-font-smoothing:antialiased}body{background-image:radial-gradient(circle at 15% 0,rgba(232,163,61,.06),transparent 40%),radial-gradient(circle at 85% 10%,rgba(62,201,167,.05),transparent 45%)}a{color:inherit}::selection{background:rgba(232,163,61,.3)}.mono{font-family:var(--mono)}.shell{max-width:1180px;margin:0 auto;padding:28px 24px 80px}.header{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;border-bottom:1px solid var(--border);padding-bottom:20px;margin-bottom:24px;flex-wrap:wrap}.brand{gap:12px}.brand,.brand-mark{display:flex;align-items:center}.brand-mark{width:38px;height:38px;border-radius:8px;background:linear-gradient(135deg,var(--accent-amber),#c97a1f);justify-content:center;font-family:var(--mono);color:#14161a;flex-shrink:0}.brand-mark,.brand-title{font-weight:700;font-size:15px}.brand-title{letter-spacing:.01em}.brand-sub{font-size:11px;letter-spacing:.02em;margin-top:2px}.brand-sub,.header-status{font-family:var(--mono);color:var(--text-dim)}.header-status{display:flex;align-items:center;gap:8px;font-size:11.5px;padding:6px 10px;border:1px solid var(--border);border-radius:999px;background:var(--panel)}.dot{width:7px;height:7px;border-radius:50%;background:var(--accent-teal);box-shadow:0 0 8px var(--accent-teal)}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));grid-gap:1px;gap:1px;background:var(--border);border:1px solid var(--border);border-radius:10px;overflow:hidden;margin-bottom:28px}.kpi{background:var(--panel);padding:16px 18px}.kpi-label{font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;color:var(--text-faint);margin-bottom:8px;font-weight:600}.kpi-value{font-family:var(--mono);font-size:26px;font-weight:600;line-height:1}.kpi-value.warn{color:var(--accent-amber)}.kpi-value.bad{color:var(--accent-red)}.kpi-value.good{color:var(--accent-teal)}.kpi-note{font-size:11px;color:var(--text-dim);margin-top:6px}.tabs{display:flex;gap:4px;margin-bottom:20px;border-bottom:1px solid var(--border)}.tab{font-family:var(--mono);font-size:12.5px;padding:10px 16px;color:var(--text-dim);background:transparent;border:none;border-bottom:2px solid transparent;cursor:pointer;letter-spacing:.01em}.tab:hover{color:var(--text)}.tab.active{color:var(--accent-amber);border-bottom-color:var(--accent-amber)}.panel{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:20px;margin-bottom:20px}.panel-title{font-size:14px;font-weight:700;margin-bottom:4px}.panel-desc{font-size:12.5px;color:var(--text-dim);margin-bottom:16px;line-height:1.5}.ticket-list{display:flex;flex-direction:column;gap:10px}.ticket{border:1px solid var(--border);border-radius:10px;background:var(--panel-raised);overflow:hidden}.ticket-row{display:flex;align-items:center;gap:14px;padding:12px 14px;cursor:pointer}.ticket-row:hover{background:hsla(0,0%,100%,.02)}.severity-tag{font-family:var(--mono);font-size:9.5px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;padding:3px 7px;border-radius:4px;flex-shrink:0;width:52px;text-align:center}.severity-high{background:rgba(226,87,76,.15);color:var(--accent-red)}.severity-medium{background:rgba(232,163,61,.15);color:var(--accent-amber)}.severity-low{background:rgba(107,147,201,.15);color:var(--accent-blue)}.ticket-id{font-size:13px;font-weight:600;width:84px}.ticket-id,.ticket-route{font-family:var(--mono);flex-shrink:0}.ticket-route{font-size:12px;color:var(--text-dim);width:90px}.ticket-reason{font-size:12.5px;color:var(--text);flex:1 1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-amount{font-family:var(--mono);font-size:12px;color:var(--text-dim);flex-shrink:0;text-align:right;width:90px}.ticket-detail{border-top:1px dashed var(--border);padding:16px;background:rgba(0,0,0,.15)}.detail-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));grid-gap:12px;gap:12px;margin-bottom:14px}.detail-item-label{font-size:10px;text-transform:uppercase;letter-spacing:.05em;color:var(--text-faint);margin-bottom:3px}.detail-item-value{font-family:var(--mono);font-size:12.5px}.reason-list{list-style:none;padding:0;margin:0 0 14px;display:flex;flex-direction:column;gap:6px}.reason-list li{font-size:12.5px;color:var(--text);padding-left:14px;position:relative;line-height:1.5}.reason-list li:before{content:"→";position:absolute;left:0;color:var(--accent-amber)}.btn{font-family:var(--mono);font-size:12px;font-weight:600;padding:8px 14px;border-radius:7px;border:1px solid var(--border);background:var(--panel);color:var(--text);cursor:pointer;transition:border-color .15s}.btn:hover{border-color:var(--accent-amber)}.btn:disabled{opacity:.5;cursor:default}.btn-primary{background:var(--accent-amber);color:#14161a}.btn-primary,.btn-primary:hover{border-color:var(--accent-amber)}.btn-primary:hover{opacity:.9}.draft-box{margin-top:12px;background:var(--panel);border:1px solid var(--border-soft);border-radius:8px;padding:12px 14px;font-size:12.5px;line-height:1.6;white-space:pre-wrap}.draft-box .internal{color:var(--accent-teal);margin-top:8px;display:block}.filter-bar{display:flex;gap:8px;margin-bottom:16px;flex-wrap:wrap}.chip{font-family:var(--mono);font-size:11.5px;padding:6px 12px;border-radius:999px;border:1px solid var(--border);background:var(--panel-raised);color:var(--text-dim);cursor:pointer}.chip.active{color:var(--bg);background:var(--accent-amber);border-color:var(--accent-amber);font-weight:600}textarea.intake-input{width:100%;min-height:110px;background:var(--panel-raised);border:1px solid var(--border);border-radius:8px;color:var(--text);font-family:var(--sans);font-size:13px;padding:12px;resize:vertical}textarea.intake-input:focus{outline:none;border-color:var(--accent-amber)}.upload-row{display:flex;align-items:center;gap:12px;margin-bottom:16px;flex-wrap:wrap}.file-label{font-family:var(--mono);font-size:11.5px;padding:8px 14px;border:1px dashed var(--border);border-radius:8px;color:var(--text-dim);cursor:pointer}.file-label:hover{border-color:var(--accent-amber);color:var(--text)}.badge{font-family:var(--mono);font-size:10.5px;padding:3px 8px;border-radius:5px;background:rgba(62,201,167,.12);color:var(--accent-teal)}.error-box{background:rgba(226,87,76,.1);border:1px solid rgba(226,87,76,.3);color:var(--accent-red);border-radius:8px;padding:10px 14px;font-size:12.5px;margin-top:10px}.footer-note{font-size:11.5px;color:var(--text-faint);text-align:center;margin-top:40px;line-height:1.6}.empty-state{text-align:center;padding:40px 20px;color:var(--text-dim);font-size:13px}@media (max-width:640px){.ticket-amount,.ticket-route{display:none}}